Our policy last 3 days. Countdown of coverage starts from the date it was delivered. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for the return, your item must be unused and in the same condition that you received it.
Below are the types of products that exempt from being returned, products such as White Sand, Cements, Hollow Blocks, Grouts, and Paints cannot be returned.
The following items under the categories shown below are also cannot be returned/exchanged.
- Concreting and Masonry
- Drywall and Ceiling
- Lumber and Plywood
- Nail, Tox and Screw
- Rebars and G.I Wires
- Wire and Cables
To be eligible for the return, your item must be unused and in the same condition that you received
- Email [email protected] or fill out our online return form.
- Fill out all the information required for us to process your return request.
- Our team will evaluate your request. Wait for the confirmation email.
- You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will
be deducted from your refund.
Refunds (if applicable)
In the event of refund a minimum amount of 500 pesos or 4.5% whichever is higher will be deducted from the payment made by the customer. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, refund process will take at least 5-7 working days .
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. All return/exchanges must be done at Top-Most Hardware store only.